Privacy Policy

Data Controller

Provider

Optima Szoftverfejlesztő Kft.

Registered address

Kálvin tér 5., 1093 Budapest, Budapest, HU

Privacy or contact email

sales@optimaszft.hu

VAT number

32165498-2-42

Personal Data We Process

• Billing profile data, including billing name, address, tax details, and other customer account identifiers.
• Contact data stored for customer contacts and account-related communication.
• Subscription and checkout data, including selected plans, addons, status changes, renewal events, and plan preview interactions.
• Invoice data, invoice issuance references, and records necessary for accounting and tax compliance.
• Payment-related metadata, payment callback states, provider-side payment event information, and transaction verification data.
• Account, login, and self-service access data, including magic link related access events where applicable.
• Activity, notification, and support related records, including staff/admin access and audit trail information.

Purposes of Processing

• Providing the customer portal, billing profile management, and provider services.
• Handling checkout, subscription creation, renewal, modification, cancellation, and self-service actions.
• Issuing invoices, maintaining accounting records, and managing payment reconciliation.
• Operating customer support, service notifications, and issue resolution workflows.
• Protecting the service, investigating abuse, and maintaining platform and tenant security.
• Complying with tax, accounting, consumer protection, and other legal obligations.

Legal Bases

• Performance of a contract for service delivery, checkout, subscription handling, and account administration.
• Compliance with legal obligations for invoicing, accounting retention, and mandatory record-keeping.
• Legitimate interest for fraud prevention, service security, logging, internal auditability, and operational support.
• Consent only where a specific processing activity genuinely requires it under the applicable law or implementation.

Recipients and Processors

• Komashi acts as a platform service provider and data processor for the provider where platform operations require access to hosted service data.
• Configured payment providers or payment processors may receive the data necessary to execute and confirm payments.
• Configured invoicing providers may receive the data necessary to issue invoices and accounting records.
• Hosting, infrastructure, storage, email, and operational tooling providers may receive limited data strictly necessary to deliver the service.

Retention

• Account, billing profile, and subscription data are retained while the customer relationship is active and thereafter as needed for contractual, support, or dispute handling purposes.
• Invoice and accounting records are retained for the statutory period applicable to the provider.
• Support, notification, payment event, and security log data are retained according to operational and security retention needs, then deleted or anonymized.
• Where deletion is requested, the provider may retain limited data if required for legal claims, fraud prevention, or mandatory compliance purposes.

International Data Transfers

If the provider, Komashi platform, or an active subprocessor uses infrastructure or subcontractors outside the EEA or the customer jurisdiction, transfers may occur only on an appropriate legal basis, such as an adequacy decision or standard contractual clauses.

Your Rights

• Access to personal data.
• Rectification of inaccurate or incomplete data.
• Erasure where legal retention does not override the request.
• Restriction of processing in the cases allowed by law.
• Objection to processing based on legitimate interest where applicable.
• Data portability for data processed by automated means on the relevant legal basis.
• The right to lodge a complaint with the competent supervisory authority.

Privacy Contact

Privacy or legal data protection requests should be sent to the provider using the contact details above.

Email

sales@optimaszft.hu

Phone

+36 1 555 6666

Website

optimaszft.hu